FAQ
Ask anything you want!
Yes, all our cookies are made with Halal-certified ingredients, ensuring they’re suitable for everyone to enjoy.
To enjoy the best taste and quality, we recommend eating the cookies as soon as possible. When stored in a sealed container, they usually stay fresh for 3-5 days, depending on the ingredients and climate. For longer storage, most of our flavors can be frozen. Simply thaw and reheat as needed. For cookies without frosting, reheat them in the oven at 325°F for about 5 minutes to restore their delicious texture.
Soo Bakery’s operating hours are from 10AM to 10PM daily.
All nutritional information for our cookies can be found online here.
- General
Yes, all our cookies are made with Halal-Certified ingredients, ensuring they're suitable for everyone to enjoy.
For the best taste, we suggest enjoying your cookies as soon as possible. In a sealed container, they usually stay fresh for 3-5 days, depending on the ingredients and climate. To extend freshness, you can freeze most flavors; they can be thawed and reheated. For cookies without frosting, reheat in the oven at 325°C for about 5 minutes.
Soo Bakery is open daily from 11 a.m. to 9 p.m., with the exception of Tuesdays, when it is closed.
Soo Bakery is generally closed on all public holidays to allow our team members ample time to rest and spend with family and friends.
All nutritional information for our cookies can be found online here.
- Top Questions
- General
- Ordering
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- Services
You can use Crumbs for ordering desserts, drinks, and cookie cutters! In-store, select "Rewards," enter your phone number, and confirm with a code sent to your phone. On the Crumbl App, start an order and look for your eligible rewards at the top of the page. You can also use your Crumbs from the "Redeem" section in the Rewards tab.
Yes, you can order Curbside Pickup for most orders on the Crumbl App. Once you've placed an order for Curbside Pickup, simply park in a designated spot during your time slot and a Crew member will bring your order directly to you—no need to leave your car! Note: This service is not available at all locations.
Yes! All physical Gift Cards can be redeemed on the Crumbl App by scanning the back of the card. Digital Gift Card funds can be added to your Crumbl account either by entering your unique digital code or by clicking the provided link.
We currently have 1000+ Crumbl locations throughout all 50 states and Puerto Rico! We also have 10+ stores in Canada! Find your nearest location on our store locator page.
It’s important to us that you enjoy your desserts! Please reach out to your local store for reconciliation.
Yes, all our cookies are made with Halal-Certified ingredients, ensuring they're suitable for everyone to enjoy.
For the best taste, we suggest enjoying your cookies as soon as possible. In a sealed container, they usually stay fresh for 3-5 days, depending on the ingredients and climate. To extend freshness, you can freeze most flavors; they can be thawed and reheated. For cookies without frosting, reheat in the oven at 325°C for about 5 minutes.
Soo Bakery is open daily from 11 a.m. to 9 p.m., with the exception of Tuesdays, when it is closed.
Soo Bakery is generally closed on all public holidays to allow our team members ample time to rest and spend with family and friends.
All nutritional information for our cookies can be found online here.
Pricing varies by location and product. For specific pricing, please check with your local store or view it in the Crumbl App when ordering.
Some of our desserts require additional preparation and quality ingredients, making them more time and cost-intensive compared to our regular cookies. This pricing reflects our commitment to fair compensation for our bakers' efforts. Check out the desserts we have on the menu this week!
All Crumbl locations currently accept cash as a form of in-store payment.
Yes. All Crumbl locations accept Apple Pay and Google Pay.
Crumbl offers a 10% military discount (in-store only, with military ID) and a catering discount for orders of 50+ cookies. We don't offer bulk gift card discounts. Follow us on social media for weekly cookie giveaways!
Check out our app and website for our weekly flavors! We introduce new ones every Sunday for the upcoming week. Our menu rotates to offer 4-5 specialty flavors each week, including our popular Milk Chocolate Chip and Semi-Sweet Chocolate Chunk cookies, which alternate every other week.
Crumbl sells world-famous cookies, desserts, Cookie Dough Bits, Cookie Cutters, and more! Everything can be purchased in-store or in the Crumbl App!
You can order Minis in most cookie flavors through the rest of the summer. Mini cookies can also be purchased through our catering menu.
Sometimes, our stores prepare extra dough for weekends, anticipating a rush. If it's not as busy as expected, the leftover dough is kept fresh to bake into cookies for the following week! You can order these online or in-store.
Crumbl fans are evenly divided between our Milk Chocolate Chip and Semi-Sweet Chocolate Chunk cookies. Even our co-founders can't pick a favorite! To please everyone, we rotate these flavors every other week, ensuring fans can enjoy their favorite twice a month.
Yes, Crumbl offers catering packages and boxes for any celebration! Learn more about Crumbl Catering here.
Yes! All customers can order in advance and select a desired future date for pickup. Keep in mind that we don’t reveal the weekly flavors until Sunday each week.
Delivery orders can be scheduled up to two weeks in advance, while pickup orders can be scheduled up to one week in advance.
Yes, you can order Curbside Pickup for most orders on the Crumbl App. Once you've placed an order for Curbside Pickup, simply park in a designated spot during your time slot and a Crew member will bring your order directly to you—no need to leave your car! Note: This service is not available at all locations.
If Curbside Pickup isn't available at your location, it may be due to a high volume of orders or parking constraints. Please check your store's local page to see if Curbside Pickup is offered.